Support

Help & Support Center

Find answers, tutorials, and contact our team about reservations, payments, and account security.

WhatsApp Email
Manage Reservations

Reschedule, cancel, or view booking details.

Go to My Reservations
Account & Security

Passwords, 2FA, privacy and data requests.

Account Settings
Payments & Refunds

Receipts, methods, pending refunds.

Payments Help

Popular Help Topics

Reservations & Scheduling

Rescheduling, late arrivals, no-shows.
Stylists & Ratings

Verification, portfolios, reviews.
Payments & Invoices

Methods, charges, refunds.
Security & Privacy

2FA, data export, removal.

Common Questions

Updated

Go to Account → Reservations, open the booking, and choose Reschedule. Some stylists require notice windows; if reschedule is disabled, contact support via WhatsApp.

Check Account → Reservations and your email spam folder. If missing, attach your payment reference in a support ticket and we’ll verify and confirm or refund as applicable.

Open the stylist’s page and click Report. Include screenshots and details. Our team reviews reports within 24–48 hours and may contact you for follow-up.

Go to Account → Settings and enable 2FA. Scan the QR with an authenticator app (e.g., Google Authenticator), then enter the 6-digit code to confirm.
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Submit a Support Ticket

Average first reply: ~4 hours
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